As always, great content and great analogies from Len!
…“scar tissue” begins to form in organizations. This scar tissue forms over time as a workforce becomes numbed or even wounded from negative experiences with leaders and co-workers.
Len gives some great warning signs that you have scar tissue to deal with and then gives a few pointers on how to deal with it. Really, I think the most important sentence sentence is the following…
Trust must be restored before healing can begin and this can only happen by listening and empathizing.
From my experience, ultimately scar tissue forms when trust is broken. A lack of trust cripples and organization and a team. You must restore the trust if you want a truly productive team and a great work place. Unfortunately, that can take time.
Stephen M.R. Covey has a great book entitled The Speed of Trust which talks about how important trust is to an organization.
“Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won’t necessarily rescue a poor strategy, low trust will almost always derail a good one. ”
Don’t let scars fester in your organization!